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Delivery Policy

1. PAWFECT COLLECTION shall use reasonable endeavors to deliver Products of acceptable quality to the delivery address specified and keyed in by the Customer but PAWFECT COLLECTION cannot guarantee any firm delivery time and PAWFECT COLLECTION shall not be liable for any delay in its delivery services if the delay has been due to causes beyond the control of PAWFECT COLLECTION.
 
2. Your Order will be delivered to you via the service of a courier service company of our choice. For orders placed before 12 noon, please allow up to ten (10) working days for Peninsular Malaysia for processing from date of PAWFECTCOLLECTION confirmation of acceptance of an Order within the aforesaid areas unless otherwise notified by PAWFECT COLLECTION. Please note that we will not accept delivery to a P.O. Box addresses and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address. Delivery Charges will be calculated on our website as you check out, based on the weight of the Order received.

3. We do not deliver to Oversea countries.
 
4.No delivery services shall be available on Saturdays, Sunday & public holidays.
 
5. The Customer is to notify PAWFECT COLLECTION immediately of a change to his delivery address and contact number.
 
6. Where the Customer is not available to receive the delivery, a notification card will be left at the delivery address. An attempt will be made to contact the Customer for a second delivery. If delivery is delayed due to the Customer’s undue delay or unreasonable refusal to accept delivery or if the Customer fails or refuses to collect the Products within seven (7) days from the date of the second notification, the Order will be deemed void and has no further effect but the Customer shall bear all the relevant cost incurred by PAWFECT COLLECTION (including but not limited to the delivery cost and administrative charges).
 
7. PAWFECT COLLECTION reserves the right to withhold delivery of the Products to the Customer if it has any doubts whatsoever as to the Customer's creditworthiness or insufficient identification.


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